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Our Story

Family owned and operated business

Bernie and Tiffany Flaherty started Paw's Puppy Palace in 2017. They had 3 dogs of their own and they wanted to share their passion for caring for their furry family members with everyone.


Since our start as a daycare facility, we have also expanded to boarding, grooming and training.

With certified groomers, cage free boarding, AKC registered trainers and the best grooming and daycare rates in town, Paw's Puppy Palace is here to give your dog the royal treatment all around!

Our mission is to provide a safe, playful and extravagant environment for your dog to socialize, play, relax, get groomed and learn from the best! Our staff of dog lovers want to make sure your dog goes home happy, tired and beautiful from a long day of fun and pampering.


Meet Our Team

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Owner / Groomer


Tiffany is one of our owners along with her Dad, Bernie. She was born and raised in the CNY area and graduated from Baldwinsville High School in 2013. After working as a manger and receptionist for the health care and spa industries she decided she wanted to be her own boss. Combining her knowledge of the health and safety aspects of the health care industry, the pampering and relaxation of the spa setting, and her passion for dogs, the idea for Paw's Puppy Palace was born. Since starting the business she has also become certified as a pet groomer and has been grooming now for 4 years!

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Bernie is one of our owners along with his daughter, Tiffany. He was born in North Adams, Massachusetts and moved to the Syracuse area in the late 1980s. He married his wife, Sandy in 1990 and they started their family soon after. They have two children, Logan and Tiffany, and 3 dogs, Debo, Kodiak and Lennox.


After working as a Senior Manager of Engineering  for Time Warner Cable for many years, Bernie jumped at the opportunity to work along side his daughter starting their owner business together. He is a Jack of all trades here for us at The Palace. He will often be the friendly face that greets you at the door or answers the phone when you call. He is also our resident handy man and keeps track of all the behinds the scenes business items for us as well.

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Facility Manager/ Trainer/ Grooming Assistant


Jessica started with us in March of 2021. She was born and raised here in CNY and attended Phoenix schools as a child. She received her B.S. degree in Animal Behavior and Conservation from Delaware Valley College in 2011 and moved back up to this area in 2013. She worked as a dog trainer at a well known training facility in the CNY area for 7 years before joining our team. She is a loving wife and mother at home and a dedicated worker and manager here at The Palace. She is certified in e-collar training as well as AKC general obedience (CGC), STAR Puppy and Trick Dog Training. She also has her own podcast called "Mother of Dog!" which we highly recommend if you have ever thought training your dog is anything like raising your children!

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Daycare / Boarding Attendant, Bather, Trainer


Jill started with us back in 2018. After taking a short break, she is now back with us and we couldn't be happier to have her. Jill was born and raised in the CNY area and attendant Baldwinsville schools. She has over 20 years of experience working with dogs. She is a certified dog trainer through Animal Behavior College and is a Canine Good Citizen Evaluator. She is also a member of both The Border Terrier Club of America and The American Working Terrier Association.  She has 3 dogs, Drew, Driver, and Eden. Jill along with her dogs have multiple titles in Trick Dog, Barn Hunt, Earth Dog, Luring Coursing, Agility and Obedience. 

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Daycare / Boarding Attendant, Bather


Rachel started with us in February 2022. She was born and raised in Clifton Park, NY and moved to Phoenix in late 2021. She has extensive background in the hospitality industry and is such a fun and positive energy here. She will often be the friendly face you see when picking up or dropping off your dog or the cheery voice you hear on the phone. She has always loved dogs and has been quick to pick up all the dog related skills needed to thrive here at The Palace! 

Image by Olga Thelavart


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