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Our Story

Family owned and operated business

Bernie and Tiffany Flaherty started Paw's Puppy Palace in 2017. They had 3 dogs of their own and they wanted to share their passion for caring for their furry family members with everyone.


Since our start as a daycare facility, we have also expanded to boarding, grooming and training.

With certified groomers, cage free boarding, AKC registered trainers and the best grooming and daycare rates in town, Paw's Puppy Palace is here to give your dog the royal treatment all around!

Our mission is to provide a safe, playful and extravagant environment for your dog to socialize, play, relax, get groomed and learn from the best! Our staff of dog lovers want to make sure your dog goes home happy, tired and beautiful from a long day of fun and pampering.


Meet Our Team

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Owner / Groomer


Tiffany is one of our owners along with her Dad, Bernie. She was born and raised in the CNY area and graduated from Baldwinsville High School in 2013. She has a 1 year old Frenchie mix named Indi and is recently engaged to her fiancé Mike. After working as a manger and receptionist for the health care and spa industries she decided she wanted to be her own boss. Combining her knowledge of the health and safety aspects of the health care industry, the pampering and relaxation of the spa setting, and her passion for dogs, the idea for Paw's Puppy Palace was born. Since starting the business she has also become certified as a pet groomer and has been grooming now for 6  years!

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Bernie is one of our owners along with his daughter, Tiffany. He was born in North Adams, Massachusetts and moved to the Syracuse area in the late 1980s. He married his wife, Sandy in 1990 and they started their family soon after. They have two children, Logan and Tiffany, and 3 dogs, Debo, Kodiak and Lennox.


After working as a Senior Manager of Engineering  for Time Warner Cable for many years, Bernie jumped at the opportunity to work along side his daughter starting their owner business together. He is a Jack of all trades here for us at The Palace. He will often be the friendly face that greets you at the door or answers the phone when you call. He is also our resident handy man and keeps track of all the behinds the scenes business items for us as well.

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Daycare / Boarding Attendant, Bather, Trainer, Floor Manager


Jill started with us back in 2018. After taking a short break, she is now back with us and we couldn't be happier to have her. Jill was born and raised in the CNY area and attended Baldwinsville schools. She has over 20 years of experience working with dogs. She is a certified dog trainer through Animal Behavior College and is a Canine Good Citizen Evaluator. She is also a member of both The Border Terrier Club of America and The American Working Terrier Association.  She has 3 dogs, Drew, Driver, and Eden. Jill along with her dogs have multiple titles in Trick Dog, Barn Hunt, Earth Dog, Luring Coursing, Agility and Obedience. 

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Daycare / Boarding Attendant, Bather, Office Administrator


Rachel started with us in February 2022. She was born and raised in Clifton Park, NY and moved to Phoenix in late 2021. She has two Golden Retrievers named Guinness and Sabre. Rachel has extensive background in the hospitality industry and is such a fun and positive energy here. She will often be the friendly face you see when picking up or dropping off your dog or the cheery voice you hear on the phone. She has always loved dogs and has been quick to pick up all the dog related skills needed to thrive here at The Palace! 

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Manager, Daycare / Boarding Attendant


Taylor started with us in April 2023. She was born and raised in the Auburn area and attended Auburn schools. She has 4 years of experience in the vet industry. Taylor is our new manager here and is often the voice you hear over the phone and the person you see when you are dropping off and picking up your dogs. She has her husband, 4 kids, 3 dogs and 2 cats that keep her on her toes which has prepared her for our very face paced environment here! 

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Daycare / Boarding Attendant, Head of Social Media, Bather


Kerry started with us in May 2023 after her internship here with Jess shadowing her and working with her in dog training. She was born and raised in the CNY area and attended Baldwinsville schools. She went on to study at Suny Cobleskill in their dog training program. Kerry handles a little bit of everything here from doing our social media pictures and videos to playing with the daycare and boarding dogs. She also recently got her very own rescue dog named Pretzel who keeps all the other daycare dogs on their toes!

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Daycare / Boarding Attendant, Bather


Liz started with us back in 2021. After taking a short break for school and her new job, she is now back with us and we love having her here with us. Liz was born and raised in the CNY area and attended Baldwinsville schools. She went on to study at OCC to become a Certified Surgical Technologist. She currently works at Crouse Hospital as well as here at The Palace. Liz loves dogs so much and she recently got her own Golden Retriever puppy named Winston who is now friends with all of the other daycare dogs. She is also getting married in May 2024. Congrats Liz!

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Groomer In Training. 

Daycare / Boarding Attendant


Kristen started with us in June 2023 shadowing Tiffany in dog grooming. She was born and raised in the CNY area and grew up in the grooming world working with her step mother at a very young age and is now following her dream of becoming a dog groomer. She also has experience in dog training doing trick dog, fast cat, and basic obedience. She is also a certified AKS CGC evaluator. Kristen has a 5 year old Australian Cattle Dog named Kovu and her son Klaus who was born in February and they both keep her very busy!

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Daycare / Boarding Attendant


Aubre started with us in April 2023. She was born and raised in the CNY area and attended Onondaga Central schools. She went on to study zoology at Suny Oswego. Aubre also works part time at Helio Health as a Counsellor Aide and Timber Ridge Ranch as a Stable Keeper. She also is the leader of her youth ministry at Thrive City Church in Syracuse. Aubre has love for ALL animals which comes in handy taking care of her 2 dogs (Rajah and Dallas), her cat (Eva), her bearded dragon (August) and her 2 leopard gekkos (Miles and Steve).

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Facility Manager/ Trainer/ Grooming Assistant


Jessica worked for us as our Facility Manager and Assistant Groomer from March of 2021 to June of 2023. She is now running her own dog business, "Mother of Dog Services LLC", and has remained a partner with us as our go to trainer for any of our client dogs. 


 She worked as a dog trainer at a well known training facility in the CNY area for 7 years before joining our team.  She is certified in e-collar training as well as AKC general obedience (CGC), STAR Puppy and Trick Dog Training. She also does pet photography, custom pet paintings/artwork as well as hosts her own  podcast called "Mother of Dog!" 

To learn more about Jess and her business, Click here:

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